Terms of Service

Rentevate, Inc. (“Rente”) operates an online platform (consisting of secure, proprietary information technology protocols and systems including amongst other websites, online applications, other technology and personnel) which facilitates access to payment tools through secure, third party payment service providers as well as landlord interaction, incentive allocation and the redemption of rewards. Rente works with property managers and real estate owners and operators to provide certain services to property managers and staff and current and prospective tenants and occupants. Unless explicitly stated otherwise, any new feature or service that enhances or augments the current services, shall be subject to these Terms of Service (“Terms”).


The platform will evolve over time to facilitate more sophisticated interaction in residential property rental and administration to the benefit of tenants, landlords and agents.


Amongst other features, additional to a reward program, our platform links to secure third party payment providers which will allow for payments from tenants to landlords and other suppliers.


Terms of Service


By using or visiting any websites and applications owned and/or operated by Rente, including this mobile application (“App”), and any and all services provided to you by Rente (collectively, “Services”), you signify your agreement to (1) these Terms and (2) Rente’s Privacy Policy found at https://www.Rente.ai/privacy-policy. If you do not agree to any of these Terms or the Privacy Policy, please do not use the Services. By visiting or using these Services, you agree to be bound by the applicable terms set out herein. Content on the Platforms includes our own content, services or products advertised by our reward partners and third parties and future publications of properties for residential occupation. The term “you” or “User” or  “Member” refers to a user of any Rente Services. The term “we” refers to Rente.


We reserve the right, in our sole discretion, to change these Terms ("Updated Terms") from time to time, including the rules to qualify for incentives and reward allocation. The reward program aspires to incentivize Members and encourage good behaviors between landlords and tenants. We will provide reasonable advance notice before the Updated Terms become effective. If applicable law requires your affirmative consent, we will require such affirmative consent the next time you access the App or via email. Otherwise, you agree that we may notify you of the Updated Terms by posting them on the Services, and that your use of the Service after the effective date of the Updated Terms (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the Updated Terms. Therefore, you should review these Terms and any Updated Terms before using the Services. The Updated Terms will be effective upon your affirmative consent (if required by applicable law) or as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of the Services from that point forward. These Terms will govern any disputes arising before the effective date of the Updated Terms.


We collect and process your information in connection with use of our Platform and more particularly in connection with your registration, access to and use thereon. By using our Platform and completing the registration process you are consenting to provide such information. Registration as a Member may include a credit assessment. Our collection and processing of personal information is governed by our Privacy Policy.


Eligibility

You must be 18 years of age or older and reside in the United States to use the Services. You represent and warrant that any profile information you submit is true and accurate and that you are 18 years of age or older, reside in the United States and are fully able and competent to enter into and abide by these Terms. The Services are not intended for those under the age of 18 or for residents of countries other than the United States. You may access and use the Rente Services only in the United States. We may restrict access to Rente Services from other locations. Use of the Services is void where prohibited. Except as otherwise expressly provided in these Terms or as set forth in an agreement with Rente to which these Terms are attached, the Services are for personal, individual, non-commercial use only and you represent and warrant that you are not using the Services on behalf of any third person or entity.


Privacy and your Personal Information


For information about Rente’s privacy and data protection practices, please read Rente’s Privacy Policy, which is hereby incorporated into these Terms. The Privacy Policy explains how Rente treats your personal information when you access the Services. The Privacy Policy may be updated from time to time at our discretion. If applicable law requires your affirmative consent to a change in the Privacy Policy, we will require such affirmative consent the next time you access the App or via email. Otherwise, changes will be effective upon posting to the site.


We do not knowingly collect or solicit personally identifiable information from persons under the age of 18, including children under 13. If you are under the age of 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from an individual under the age of 18, we will delete that information as quickly as possible. If you believe that a person under the age of 18 may have provided us personal information, please contact us at SUPPORT@RENTE.AI.


Registration


As a condition to utilizing the Services, you may be required to register an account with Rente.  You are responsible for maintaining the confidentiality of your registration. You shall not (i) select or use as your registration a name of another person with the intent to impersonate that person; (ii) use as your registration a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as your registration a name that is otherwise offensive, vulgar or obscene.


You shall be responsible for all uses of your registration, whether or not authorized by you.  You will immediately notify Rente in writing of any unauthorized use of your account, or other account-related security breach of which you are aware.  You also agree to: (i) provide true, accurate, current and complete information about yourself as submitted to Rente, and (ii) maintain and promptly update your registration information to keep it true, accurate, current and complete.  If you provide any information that is untrue, inaccurate, not current or incomplete, or Rente has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Rente has the right to immediately suspend or terminate your account and refuse any and all current or future Services in its sole discretion.


We are not liable for any harm caused or related to the theft or misappropriation of your user name or password due to your failure to take reasonable measures, your disclosure of your user name or password, or your authorization of anyone else to use your user name or password.  If you have reason to believe that your account with us is no longer secure, you must promptly change your password and immediately notify us of the problem by contacting us at SUPPORT@RENTE.AI.



Communication Preferences


By creating an account, you agree to receive certain communications in connection with the Services. For example, you might receive comments, notifications, promotions, events and/or features from your property manager or staff and/or Rente.  When you access and/or use the Services, you are communicating with us electronically, and you consent to receive communications from us electronically. Rente will communicate with you by e-mail, via chat features in the Services, and/or by posting notices on the Services. You acknowledge and agree that all agreements, notices, disclosures and/or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Text Messages.


Through the Services, you may choose to opt-in to receive text notifications from Rente.  By providing your mobile number through the Services, you acknowledge that you consent to receive mobile text alerts from Rente.  The number of text notifications you receive will be dependent on activity under your account, such as how many packages you may receive and/or alerts you have signed up to receive through the Services. You understand that you do not have to sign up for the text message program that we offer. You further understand that we will send such text messages using automated technology. If you believe the message reached you in error, please contact us at SUPPORT@RENTE.AI.


Alert Management. You can manage all of your notifications within the Services. You may cancel text messages by changing the settings in the Services and/or by texting STOP to any message you received from us.


Message Charges.


Rente is not charging you to receive such text messages. However, standard message and data rates do apply for the text messages sent through your third party service provider/carrier. Please check your ‘SMS’ rate plan that you set up with your third party service provider/carrier.

Rente Definitions


Rente is not responsible for the residential properties or content published in relation thereto, unless otherwise expressly provided, does not become a party to the contracts between its members, reward partners or payment platforms and is not a real estate agent or payment service provider.


Laws and standards apply to leasing of residential properties. Landlords alone are responsible for ensuring that they comply with laws, rules and regulations relating to leasing residential property to consumers and likewise, tenants alone are responsible for ensuring they comply with the terms of the lease agreement and use of the property.


Our reward partners are responsible for delivering on the incentives earned by Members. Our platforms facilitate redemption of the incentives by linking Members to supplier protocols or by other means. If a reward partner unlawfully fails to comply with a valid incentive we may, in our sole discretion, replace the incentive with something of similar value.


Rent Payment Rules


You may use the Services, with the fees as outlined in the Services, to make a full or partial payment of your rent (“Rent Payment Services”).  Through the Rent Payment Services, Rente will use a third-party payment processor to process a rent payment via ACH or credit card.  Payment of rent through the Rent Payment Services does not eliminate any applicable charges, including late payment charges.


Payment


In order to use the payment functionality of the Services, you must open an "Access API" account provided by Stripe, Inc.("Stripe") and you must accept the Stripe Terms of Service and Privacy Policy. Any funds held in the Stripe account are held by Stripe's financial institution partners as set out in the Stripe Terms of Service. You authorize Rente to share your identity and account data with Stripe for the purposes of opening and supporting your Stripe account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Stripe account through Rente’s Services, and Stripe account notifications will be sent by Rente, not Stripe. Rente will provide customer support for your Stripe account activity and can be reached at SUPPORT@RENTE.AI.


You acknowledge that complying with laws is your responsibility, and YOU AGREE NOT TO HOLD US LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR OUR FAILURE TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW.  WE WILL COMPLY WITH LAW ENFORCEMENT AND MAY PROVIDE THEM WITH ALL INFORMATION YOU SUBMIT TO US TO ASSIST IN ANY INVESTIGATION OR PROSECUTION THEY MAY CONDUCT.  You represent and warrant that all information you provide, including but not limited to all information concerning your name, address, credit card number, and other identifying information of any nature will be true, complete and correct, and that you will update all information as it changes.  You agree that you will only use credit cards belonging to you or which you are expressly authorized to use.  You further agree that you will not attempt to conceal your identity by using multiple Internet Protocol (“IP”) addresses or email addresses.  You grant Rente the right to provide any information you submit to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf.  Verification of information may be required prior to the acknowledgment or completion of any transaction.


Descriptions or images of, or references to, third-party products or services on the Services do not imply Rente’s endorsement of such products or services.  We reserve the right, without prior notification, to change such descriptions or references; honor, or impose conditions on the honoring of, any incentive, incentive code, promotional code or other similar promotions; bar any user from making any or all transaction(s); limit the order quantity on any product or service; and/or refuse to provide any user with any product or service.  Verification of information applicable to a purchase may be required prior to Rente’s acceptance of any order.  Price and availability of any product or service are subject to change without notice.


If Rente is unable to verify or authenticate any information you provide during any registration, ordering, purchase, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your account or Services may be cancelled, we may refuse to honor all pending and future purchases made on such credit card accounts and/or on any online accounts associated with such credit card accounts, and you may be prohibited from using our websites or applications.


Charges and Billing.


The Services may require payment of access fees.  By registering for an account, you hereby authorize Rente to charge your credit card in advance for all applicable fees incurred by you in connection with your chosen Service registration for your account.  You further understand and agree that it is your responsibility to notify Rente of any changes to your credit card or if your credit card has expired; otherwise your access to the Service may be disconnected or interrupted. You shall additionally be responsible for and shall immediately pay Rente, on demand, any payments that are made to us that are subject to an unjustified, subsequent reversal.  All fees shall be paid in U.S. dollars.


Rente reserves the right to change any fees (which includes but is not limited to, charging a fee for options, upgrades and/or a Service for which Rente does not currently charge a fee) or billing methods at any time. Rente also has the right to collect applicable taxes and impose premium surcharges for some areas of the Service and these surcharges may apply immediately after you register for it.  You may cancel your account or any associated optional or upgraded services therefore at any time, but Rente will not refund any remaining portion of your pre-paid fees and you may be charged an additional cancellation fee.


1. DEFINITIONS AND INTERPRETATION

1.1. In this Agreement, unless inconsistent with or otherwise indicated by the context:

1.1.1. “Account” means the application on a device, registered to a Member which acts as an encrypted account administered through the Rente Platform;

1.1.2. “Agreement” means the agreement set out in this document and any valid amendments thereto;

1.1.3. “Rente Content” means, amongst other material: text, graphics, images, software (excluding the Rente Applications), audio, video, information and other materials published or made available through the Rente Platform;

1.1.4. “Rente Applications” mean applications for computers, mobiles phones, tablets and other such devices through which Rente facilitates awarding points and interaction between service providers and Members;

1.1.5. “Rente” means Rentevate Inc., a company incorporated in Delaware to whom the Rente Platform is duly licensed;

1.1.6. “Rente Platform” includes the Rente Applications, Rente Websites and other secure, proprietary information technology hardware and software (licensed to or owned by Rentevate Inc.) and personnel through which Rente facilitates services and supplies;

1.1.7. “Rente Websites” means https://www.rente.ai  and any other internet sites through which Rente makes its services available;

1.1.8. “Intellectual Property” means intellectual property owned by Rente, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trademarks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights;

1.1.9. “Members” mean persons who have subscribed to Rente and been allocated an Account;

1.1.10. “Incentives” mean digital representations similar to a currency which is binding on a particular rewards partner through that partner’s systems and protocols.

1.2. In this Agreement clause headings are for convenience and shall not be used in its interpretation, unless the context clearly indicates a contrary intention.

1.3. An expression which denotes:

1.3.1. any gender, includes the other genders

1.3.2. the singular, includes the plural and vice versa;

1.3.3. a natural person, includes a juristic person and vice versa;

1.4. This Agreement shall be governed by and construed and interpreted in accordance with the laws of the California.

2. ACCOUNT

2.1. Consumers who wish to register as Members must be over 18 years old and provide full and accurate information when applying for an Account. Membership is conditional on an Account being registered via the Rente Platform. User Members warrant the accuracy of the information provided.

2.2. Members consent to Rentevate providing a credit check, consumer profile analysis and any other verification which Rentevate Inc may in its reasonable discretion require. Rentevate Inc. may require information to adhere to the appropriate regulatory governance in each state service. Members are referred to Rentevate Inc. Privacy Policy which regulates the storage and use of information provided.

2.3. An Account is linked to a specific email or number and password.

2.4. Rente will be gathering metrics from the use of its incentives with the objective to improve trust in its community of Members and landlords.

2.5. Members are rewarded for responsible and consistent use of the Platform and rent payment for residential property but if a Member fails to abide by the terms on which he or she is authorized to use a property Rente may provide this information to its landlord clients and report such behavior to credit ratings agencies.

3. USAGE

3.1. Rente licenses parties to access the Rente Websites and Members to install and use the Rente Applications and enables the use of the Rente Platform provided that such use is for personal use and benefit of Members or visitors only.

3.2. Rente Platform Content may not be used or exploited for any commercial or non-personal purposes without the prior written consent of Rentevate Inc.

3.3. Use of the Rente Platform is permitted for lawful purposes only. Unauthorized use of the Rente Platform includes posting or transmission of data which violates or infringes in any way upon Rentevate Inc.’s rights, Member rights, reward partner rights or third parties’ rights, which is unlawful, defamatory or otherwise objectionable. Unauthorized use of the Rente Platform may lead to Rentevate Inc. instituting legal proceedings against the offender.

3.4. All licenses and/or permissions granted by Rentevate Inc. are provided on a non-exclusive and non-transferable basis and may be terminated or cancelled by Rentevate Inc. at any time and without prior notice or reasons.

3.5. Members and other users recognize that there may be a data charge by third party service providers in respect of the use of the Rente Platform. Rentevate Inc. provide the Rente Platform. It is the Member’s responsibility to acquire and maintain at their cost the necessary accessories and third-party services, including specifically but not limited to data bearer services, to use the Rente Platform.

3.6. Incentives, Points and Vouchers introduced via the Rente Platform will be subject to and in terms of the rules of participation of the rewards programs which will be published from time to time on the Rente Websites or electronically transmitted directly to Members from time to time.

3.7. These programs will be audited by Rentevate Inc.’s auditors in the interests of transparency and to protect the integrity of the business methodology.

3.8. Links may be provided to third party websites which are not under Rente’s control and Rente is not responsible for what is contained in these websites. The links are provided for your convenience and we do not endorse the security or integrity of these websites.

3.9. Rente takes all reasonable steps to check the authenticity and security of the platforms through which Members may make payment to landlords. It is a Member’s responsibility when using the third-party payment platforms to ensure the accuracy and integrity of the information provided for payment and that payment has been duly processed.

3.10. Delivery on a Voucher is the responsibility of the reward partner. It is your responsibility to check any terms which may apply to such Vouchers (availability of stock etc.)

4. INTELLECTUAL PROPERTY

4.1. Intellectual Property including intellectual property in respect of the RENTE Platform is the property of or is licensed to Rentevate Inc. and as such, is protected from infringement by the intellectual property laws of California and by international legislation and treaties. Subject to the rights licensed to Members, Rentevate Inc. and / or its partners and affiliates reserve all other rights to all intellectual property in respect of the Rente Platform.

4.2. No person may amend, copy, use, decompile and / or reverse engineer the source code of the software making up the Rente Platform or otherwise use the Intellectual Property except as directly intended by this Agreement or in Rentevate Inc.’s interest.

4.3. No person may do anything or cause anything to be done which does or might reduce the value of the Intellectual Property and parties agree to notify Rentevate Inc. of any suspected infringement of the Intellectual Property.

4.4. Counterparties to these terms and conditions undertake, so far as concerns works provide or made available by Rentevate Inc., they will not:    

4.4.1. Use it in any way not anticipated by this Agreement;

4.4.2. Give access to it to any other person than the licensee;

4.4.3. In any way provide any information about it to any other person or person generally save as contemplated in this Agreement.

5. DISCLAIMERS AND LIMITATION OF LIABILITY

5.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.

5.2. All implied conditions, warranties and terms are excluded from this Agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

5.3. Rentevate Inc. makes no representation or warranties that the Flow Platform will be:

5.3.1. Useful to all visitors;

5.3.2. Of satisfactory quality;

5.3.3. Fit for a particular purpose;

5.3.4. Available without interruption or error.

5.4. Rentevate Inc. disclaims any obligation or liability to non-Members arising directly or indirectly from their use of the Rente Websites.

5.5. Rentevate Inc.’s liability to Members is limited to the aggregate of points awarded to a Member. Rentevate Inc. shall not be liable for any consequential, economic or other loss even if such loss was reasonably foreseeable or Rentevate Inc. knew it might be incurred.

5.6. Rentevate Inc. will take all reasonable steps to ensure that only reputable and authorized persons advertise and engage via the Rente Application and that the Rente Platform correctly records and facilitates transactions between Members and reward partners. But Rentevate Inc. is not liable for the performance of any such goods or services. Rentevate Inc.’s responsibility is limited to the integrity of the Rente Platform. Rentevate Inc. accepts no responsibility for third party advertisements posted on the Rente Websites.

5.7. Rentevate Inc. does not guarantee that transactions can be performed at all times. Rentevate Inc. is in no way liable for circumstances beyond its control, such as functioning of banking systems, payment provider systems, network failure, device malfunctions and other systems and equipment relevant to accessing the Rente Platform.

5.8. Complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of this Agreement, Rentevate Inc. gives no warranty or representation that the Rente Services will be wholly free from defects, errors and bugs.

6. PRIVACY POLICY, SECURITY AND CONTENT

6.1. By using the Rente Platform, users and Members authorize Rentevate Inc. to electronically collect, store and use personal and other information. The purpose, use and protection applicable to this information is set out in Rentevate Inc.’s Privacy Policy which forms part of this Agreement. Users and or Members of the Rente Platform are directed to this Privacy Policy.

6.2. An Account will be encrypted and access restricted by means of a password or other encryption measures. Rentevate Inc. will take measures, within reason, to ensure that the use of the Rente Applications is protected from unauthorized access and that the information provided by and collected from Members is not revealed to unauthorized recipients. Rentevate Inc. does not, however, warrant that these measures will result in information being absolutely secure.

6.3. Information, ideas and opinions expressed via the Rente Platform should not be regarded as professional advice or the official opinion of Rentevate Inc. and Members are encouraged to consult professional advice before taking any course of action related to the information, ideas or opinions expressed via the Rente Platform.

6.4. Rentevate Inc. does not make any warranties or representation that content and services available via the Rente Platform shall in all cases be true, correct or free from any errors. Rentevate Inc. shall take all reasonable steps to ensure the quality and accuracy of content posted, by Rentevate Inc. to users.

6.5. Any offensive false or misleading content originating from anyone other than Rentevate Inc. is the responsibility of such person and Rentevate Inc. shall not be liable in any way for this content.

6.6. Members are encouraged to report untrue, inaccurate, defamatory, illegal, infringing, and/or harmful content to Rentevate Inc. and Rentevate Inc. undertakes, insofar as it is able, to correct and/or remove Rentevate Inc. Content found to fall within the aforementioned categories.

7. GENERAL

7.1. This Agreement constitutes the entire agreement between the Parties in respect of the subject matter thereof and no other conditions, warranties and representations shall be of any force or effect other than those, which are included herein.

7.2. The platform and scope of business is constantly evolving. Rentevate Inc. may at any time amend these terms and conditions and will give Members reasonable notice of such amendments.

7.3. No alterations or variation to this Agreement shall be of any force or effect unless it is verified in writing by Rentevate Inc..

7.4. No failure by a Party to enforce any provision of this Agreement shall constitute a waiver of such provision or affect in any way a Party’s right to require performance of any such provision at any time in the future, nor shall the waiver of any subsequent breach nullify the effectiveness of the provision itself.

7.5. Rentevate Inc. shall be entitled to without notice to Members cede or assign all or any of their rights and obligations hereunder.

7.6. Members shall not be entitled to cede or assign any of its rights or obligations under this Agreement without Rentevate Inc.’s prior, written consent.

7.7. In the event that any of the terms of this Agreement are found to be invalid, unlawful or unenforceable, such terms shall be severable provided that the remaining provisions shall remain of full force and effect. If any valid term is capable of amendment to render it valid, the Parties agree to negotiate an amendment to render it valid.

7.8. The termination of this Agreement will not affect those provisions which of necessity must continue to have effect after termination.